Tour Escort

Job Selection, Brasov

05-09-2011 | EXPIRA LA 05-10-2011

Job expirat

RESPONSABILITATI

Education
Secondary School in Tourism degree is required.
University degree in modern languages, tourism or communication is
highly appreciated
Professional Experience Work experience in tourism
Personal Attributes Age: 20 – 35 years old. Pleasant appearance, adequate grooming
Technical Skills Computer literate and good knowledge of the most common soft-wares
Certifications STCW 95 certifications (EFA-FFT-PSSR-SUR) Basic Safety Training


CERINTE

- looking for more information about the ports and excursion destinations, giving the best advice to
the Guests on the choice of excursions, without forgetting the budget objective
- knowing the excursion program (Tour Magazine, timing of tours, Port Information)
- knowing the ship and all the services provided onboard and ashore
- looking after the daily preparation of excursion materials (signs for the buses, stickers, table
numbers…), keeping the front desk clean and tidy.
- assigning correct stickers to Guests at the meeting point
- giving language test to the guides before the departure of the excursions, checking the logistic of
the buses on the pier, the correct function of’ A/C and microphone.
- escorting guests during the excursions having the “Excursion Kit” at all time
- introducing himself to cruise guests before the bus leaves, counting guests after every stop,
checking the timing, jumping activity autonomously. When at the restaurant checking dishes
quality e quantity of food. Informing Tour Manager and Tour Agent in case of accident and injury.
- assisting in translation in case of need
- knowing the Operational Manuals, the application of Sa&Pi (print and void excursion tickets…)
and Argo (participant receipt, recap groups and commission…)
- counting excursions tickets, managing accounts, filling up Daily Sales and Daily Report.
- listening to complaints reporting to the Tour Manager any discrepancies from the Operational
Manuals or non-conformities in respect of Company standards, suggesting changes based on
customers' comments
- carrying out public relations with guests in various occasions during the excursion and during
time off scheduled including continual smile and courtesy towards guests and colleagues
- collaborating with other departments, reporting any problematic questions to the Tour Manager
- giving assistance during injury / accident on tour
- being responsible for transfer, disembarkation lists, disembarkation breakdown, giving assistance
while on the pier during the disembarkation of guests
- being among the most important and main support for the Tour Manager.
- for specific duties please refer to P2.06-IO18 Guidelines for an excellent tour escort / P2.06
Man.01 Shore Excursions Manual Rev.8


DESCRIEREA FIRMEI

C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.