Job expirat
- Familiarizing with the ship and its services, Company Policies, Product Plan, procedures and manuals, using all available resources in a fast and efficient way.
- Handling all requests and complaints in a professional and diplomatic way, focusing in Guests’ needs and problem solving.
- Assisting with embarkation and disembarkation formalities (collection, photo-copying, distribution of personal ID, passports and landing cards, boarding forms, overbooking, luggage tags, break of voyage, transfers, comment forms, port agents…).
- Assisting in cabin change control and registration, booking procedures, downgrading/upgrading procedures, extra cabins, printing of Costa cards and cabin cards.
- Handling the safety deposit boxes service at the counter and safe box in the cabin.
- Ensuring the proper handling of lost&found items and providing assistance with damaged or lost luggage with efficiency, effectiveness and special care.
- Providing wake-up calls and public announcement.
- Handling Guests’ messages, external calls, emergency calls, fax, internet and e-mail services.
- Publicising the items on sale onboard (books, concessions services and products, etc…) and collecting and sorting signed guest checks / fiscal receipts from points of sale.
- Publicising the Costa Club and promoting the recruitment of new members.
- Assisting in registration of the Guests’ credit cards for settlement of shipboard accounts, managing of declined and/or plafond credit cards as per SA&PI report.
- Collecting cash deposits and payments, daily controlling of over-credit guests, closing of main courante, closing of home-port and inter-port accounts, managing residual credits and refunds, managing currency exchange service.
- Nightly balancing /controlling of the casino revenues.
- Collecting information from Heads of Department in order to provide the end of cruise report.
- Typing of messages and mail out, scheduling of meetings and activities of the Hotel Director.
- Preparing invitations recap for the different parties and invitation cards.
- Preparing vouchers and presentation letters for “Bon Voyage Gift” according the Special Services procedure.
- Collecting boarding forms and the Comment Forms filled by Guests, in order to assure the customer satisfaction results at the end of the cruise.
Institutional Aim Provides professional, efficient and courteous information and/or service to the guests. Performs front and back office duties in line with Company standards.
Education Secondary School in languages or tourism degree is required.
University degree in modern languages, tourism or communication is highly appreciated.
Professional Experience Apprenticeship or work experience in Hotels or in tourism industry in positions related to customer service is required (for example, Reception)
Personal Attributes Age: 18 – 35 years old. Pleasant appearance, adequate grooming.
Technical Skills Computer literate and good knowledge of the most common software. Cash handling is appreciated.
Certifications STCW 95 certifications (EFA-FFT-PSSR-SUR) Basic Safety Training.
Languages Certification is required.
C.T.N. JOB SELECTION, Brasov este cea mai renumita firma de recrutare si plasare de forta de munca pentru Vase de Croaziera, consultanta pe piata muncii in domeniul hotelier
Avem o traditie de 14 ani in aceasta industrie si colaboram cu cele mai bune companii de croaziera americane si nu numai.
