05-06-2010 | EXPIRA LA 11-06-2010
Job expirat
Soft skills:
The First Line Support Technician should be innovative and creative and should posses the following characteristics:
- Ability to openly present her/his own ideas;
- Must be curious about technical issues and functionalities of software applications;
- Strong customer oriented;
- Perseverance (both for internal sponsoring to solve issues);
- Objective driven individual;
- Organization skills (management of priorities & SLA);
- Independent and highly self-motivated with a strong customer focus;
- Able to work both independently and as part of a team;
- Willing and able to be part of international projects and initiatives;
- Action and results orientated, ability to manage multiple priorities is also expected;
- Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results - orientated nature;
- He/she should also have strong analytical skills, good organization skills and attention to details.
Requirements:
- Good analysis skills;
- Previous experience in a similar position;
- Very good written communication skills in English and French;
- Good communication skills;
- Good technical skills (GDS, Excel) to help in analysis;
- Good follow up to update customers of our progress;
- Business days availability.
Akela is a premier Romanian provider of Custom Software Solutions, delivering software development, testing and implementation services consistent with the visions and requirements of more than 200 clients from Romania, France, Switzerland, The UK, Italy, Belgium, Sweden and The United States. Founded in Bucharest in 1998 and with offices in The USA, Akela is a cohesive team of professionals dedicated to meeting the needs of our customers within predictable schedule and budget.
