11-06-2012 | EXPIRA LA 11-07-2012
Job expirat
You work from your home office and answer customer requests per telephone, web interface or email. You will document the work in tickets according to defined processes, and maintain performance and quality parameters.
In case you cannot solve the request completely, you forward the ticket to the support team. For the solution of customer requests you will receive documented information and process instructions.
Reception of incoming customer requests
Securing the highest operational standards in customer service, with friendly and reliable support
Competent customer service according to procedural instructions
Record and update the relevant data in the ticketing tool
Proactive communication of customer feedback and system or process problems to the responsible team leader
Skillful handling of MS-Office, monitoring tools and service desk specific software
Basic knowledge of ITIL processes
Self reliant, independent working style, and motivated attitude towards work
You will work during night shifts and/or over the weekends (example of working times: 3-11 p.m., 11 p.m. to 7 a.m., Saturday and Sunday 7 a.m. – 3 p.m.)
Professional experience: Not necessary
Education: IT-studies or completed professional education
Spanish (mother language), English (fluent), German (preferable)
You are a university student or have a completed professional education, ideally in the IT area.
You can work from your home office and have a stabile and fast internet connection.
Ability to communicate effectively, with good written & spoken skills
Flexibility
Distinctive customer and service orientation
PC knowledge and internet experience
Technical interest
Experienced in customer support
Beck et al. Services was founded in 1999, employs 50 people in Munich and Hanover and has near and offshore companies in Romania, Brazil and Switzerland. As a medium sized, internationally active IT services company, we focus on the interface between IT and business. Beck et al. Services offers operation and support of IT infrastructures and applications, multilingual service desks, messaging & collaboration as well as IT management and monitoring technologies. The scope of services ranges from consulting to operations and providing managed services. The foundation of our activities are best-of-breed tools and methods such as ITIL V3 and business service management. Our customers include Continental AG, Infineon Technologies AG, Daiichi Sankyo Europe GmbH and the Zürcher Kantonalbank.
