Job expirat
-To daily monitor the activity of the agents, to make sure they accomplish their tasks and respect the set quality standards;
-To evaluate and report the status of task accomplishment and the results of the team, to take measures for eliminating errors;
-To offer support and information to the agents in their daily activities;
-To take over and solve the difficult or procedurally unforeseen issues that the Back Office agent might encounter;
-To participate in the orientation of new employees;
-To act towards respecting working procedures and to participate in the creation, improvement and writing of the procedures;
-To draw up notifications, statistics and periodical and occasional activity reports; to manage the data resulted from the office activity;
-To take all necessary actions in view of optimizing all processes based on analysis of reports and statistical data;
-To inform the hierarchical superior about any malfunction that might occur at the office-level;
-Minimum 12 months experience in customer care in telecom would be a plus.
-University diploma in Communication, Telecom, Management, Sociology or related fields.
-Solid computer skills (Microsoft Office);
-Very good knowledge of the Romanian language;
-Advanced knowledge of the English language.
-Excellent communication skills; customer-orientation;
-Organizational and planning skills;
-Quick and informed decision-making skills;
-Ability to lead by the power of personal example, to evaluate and motivate his/her staff;
-Fast-learning skills;
-Team-player;
-Ethics and integrity;
-Resistance to stress.
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
