30-07-2014 | EXPIRA LA 29-08-2014
Job expirat
• Asigura comunicarea cu clienţii prin toate mijloacele de comunicare disponibile (apeluri intrare, apeluri iesire, corespondenta scrisa - e-mail, conform procedurilor în vigoare, tratand cu profesionalism toate cererile, identificand nevoile clientilor;
• Promoveaza si vinde produsele companiei, propune produse si servicii aditionale si/sau alternative care sa raspunda nevoilor clientilor in scopul indeplinirii targeturilor stabilite, ducand astfel la cresterea veniturilor companiei;
• Furnizează informaţii generale (tarife, servicii, acoperire, pachete, reţea de distribuţie, etc.) sau personalizate (valoarea facturii, data emiterii facturii, ultima zi de plată, PUK, etc.), pentru rezolvarea solicitarii clientului;
• Inregistreaza solicitarile si reclamatii clientilor si le proceseaza in conformitate cu instructiunile de lucru specifice;
• Furnizeaza solicitantilor date corecte si complete prin utilizarea corespunzatoare a sistemului informational;
• Ofera suport (primul nivel) privind problemele tehnice aparute, precum si aspecte legate de retentia clientilor existenti si reinnoiri de contracte
• Verifica gradul de satisfactie al clientilor fata de serviciile furnizate, asigurand asistenta comerciala;
• Solicita ajutorul sefului de tura/compartiment/departament ori de cate ori rezolvarea cerintelor clientilor depaseste competentele proprii;
• Studii medii
• Minima experienţă în zona de relatii cu clientii si zona de vanzari
• Cunostinte solide de limba romana
• Cunostinte de limba engleza (nivel mediu)
• Abilitati excelente de comunicare si ascultare;
• Disponibilitate de a lucra in tura;
• Autocontrol, stabilitate emotionala;
• Adaptabilitate;
• Orientare catre client;
• Capacitate de organizare si planificare a activitatii;
• Abilitati de identificare si solutionare a problemelor;
• Abilitati de invatare rapida;
• Orientare catre detaliu;
• Abilitati de lucru in echipa;
• Etica si integritate;
• Rezistenta la stres;
• Cunostinte operare calculator
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
