15-11-2008 | EXPIRA LA 21-11-2008
Job expirat
- Collaborates with other teams or departments in order to keep good processes and projects flow
- Coordinates and monitors the internal departmental projects, as well as the company level projects in which the department is involved
- Keeps track on deadlines in order to minimise the impact of new projects in the Customer Care Support department activities and on the customer satisfaction and experience
- Acts as a single point of contact between the Customer Care Support department and all other company departments in projects regarding new services and products implementation
- Represents the department in the relation with third parties in different projects
- To fill-in periodical and non-periodical reports and statistiques on request from the hierarchical superior
- University Diploma in Management, Social Communication, Sociology or related fields.
- Minimum 1 year experience in working with customers. Previous experience in the telecom field in Customer Care Support would be a plus.
- Solid experience in working in project management and projects coordination
- Very good computer skills: Microsoft Office, Microsoft Outlook, Microsoft Access
- Very good command of English
- Knowledge related to the telecom market in Romania
- Excellent communication skills; customer-orientation
- Analytical thinking; ability to make quick and informed decisions
- Initiative
Having started with about 400 employees in December 2005, COSMOTE has grown to over 1000 employees to date, due to the company’s rapid development and the positive response of the market. More than half of our team is made of young professionals aged up to 30 years.
Many of the telecom industry’s best professionals have joined COSMOTE as it offers them the possibility to grow faster professionally, to work in a dynamic environment and to be part of an ambitious team that wants to make a difference on the market through creating a different and a better kind of operator. Furthermore, as a market challenger, COSMOTE provides its employees the possibility to contribute first-hand to bringing revolutionary new concepts, products and services to Romania and to leading overall change on the market.
COSMOTE continues this year its aggressive recruitment activities, aiming to add to its team motivated, creative, forward looking people to train and grow alongside the local business and in keeping with the vision and values of our company. In exchange, the employees benefit from an extraordinary professional experience, a young and dynamic team, along with motivating employment packages and benefits and the opportunity to develop take their career to the next stage.
For more information, please access www.cosmote.ro.
