30-10-2012 | EXPIRA LA 29-11-2012
Job expirat
RESPONSABILITIES:
Performs desk research on prepaid actions and campaigns developed by the competitors; keeps informed on their actions on prepaid existing base: special offers, recharge promotions, other promotions addressing entire prepaid base;
Proposes loyalty programs, prepaid activity stimulating campaigns or other actions that will improve the prepaid clients experience and active lifetime period;
Implements base management actions being able to act as a project leader in transversal teams;
Constantly analyzes the results of the campaigns implemented and performs gap analysis versus targets while proposing correction actions if necessary;
Constantly communicates with other departments in order to collect input from customers or solve different commercial issues coming from business operations;he/she is able to use customers feedback and propose sound commercial propositions that will improve loyalty and customer experience with Cosmote
Acts as a resource in others projects on his areas of expertise: loyalty, clients migration within the base, customer experience.
REQUIREMENTS:
University degree: economic and technical degrees are preferred.
The person should have at least 2 years experience in marketing, in specialized teams in charge of loyalty & retention (preferably in telecom, in commercial area), with solid knowledge about retention and loyalty programs.
Microsoft Office – very strong skills (Excel, Word, Access, Power Point, basic web technologies) including but not limited to spreadsheet modeling, spreadsheet management & maintenance, spreadsheet design.
Knowledge of databases, extracting data and process information is a plus
Previous interaction with any campaign management system is considered a plus
Very strong analytical skills
Ability to collect and analyze data, establish facts and make valid conclusions and recommendation.
Strong verbal and written communication skills; excellent presentation skills, good command of English
Excellent numeric, analytical and project management skills
Organized, accurate and detail-oriented
Able to prioritize multiple tasks
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
