Job expirat
1.To perform monthly analysis regarding Prepaid churn, retention and contra revenue spent, efficiency of campaigns;
2.To perform at request reports and analysis regarding Prepaid customer segments and behavior;
3.To run Bulk Prepaid CRM & Loyalty SMS campaigns and evaluate the results;
4.Is responsible for Prepaid customer segmentation in co-operation with Commercial planning team, based on behavioral and social attributes;
5.To identify trends based on data extracted, forecast evolution, propose solutions for best approach/prevention of negative consequences; propose solutions for revenue stimulation and increased customer satisfaction;
6.To meet Company Prepaid Loyalty & CRM target in order to improve customer experience and increase Prepaid loyalty;
7.To provide research and analysis regarding customers behavior, post-event analysis, impact of external or internal events on customer database evolution;
8.To provide timely and compelling presentations to team and management team regarding Prepaid churn, retention and customer behavior;
9.To create and update content for Prepaid Loyalty and Retention intranet site;
10.To execute together with the marketing research department qualitative and quantitative research programs regarding customer experience;
11.To implement the best use of marketing insights in the overall customer experience strategy by focusing on collecting and using customer data.
1.University degree-economic and technical degrees are preferred;
2.The person should have at least 2 years experience in marketing or in specialized teams in charge with loyalty & retention (preferably in telecom), with solid knowledge about retention and loyalty programs;
3.Microsoft Office – very strong skills (Excel, Word, Access, Power Point, basic web technologies) including but not limited to spreadsheet modeling, spreadsheet management & maintenance, spreadsheet design;
4.Advanced knowledge of databases, extracting data and process information - SPSS advanced knowledge is a plus;
5.Good command of English;
6.Ability to collect and analyze data, establish facts and make valid conclusions and recommendation;
7.Strong verbal and written communication skills; excellent presentation skills;
8.Excellent numeric, analytical and project management skills;
9.Comfortable in evaluating trends and forecasting;
10.Organized, accurate and detail-oriented.
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
