Job expirat
- monthly analysis regarding churn, retention and efficiency of campaigns;
- at request reports and analysis regarding postpaid customer segments and behavior;
- identify trends based on data extracted, forecast evolution, propose solutions for best approach/prevention of negative consequences;
- propose solutions for increasing customer satisfaction;
- provide research and analysis regarding customers behavior, post-event analysis, impact of external or internal events on customer database evolution
- provide timely and compelling presentations to team and management team regarding postpaid churn, retention and customer behavior.
- University degree, preferably in marketing; master degree will be considered as a plus
- 3-4 years experience in CRM/Loyalty or product/brand management in Telecom
- very good knowledge of Microsoft Office (Excel, Word, Access, Power POint, basic web technologies) including but not limited to spreadsheet modeling, spreadsheet management and maintenance, spreadsheet design
- advanced knowledge of databases, extracting data and process information
- very good command of English
- very strong analytical skills
Only suitable candidates will be contacted for an interview!
Having started with about 400 employees in December 2005, COSMOTE has grown to over 1000 employees to date, due to the company’s rapid development and the positive response of the market. More than half of our team is made of young professionals aged up to 30 years.
Many of the telecom industry’s best professionals have joined COSMOTE as it offers them the possibility to grow faster professionally, to work in a dynamic environment and to be part of an ambitious team that wants to make a difference on the market through creating a different and a better kind of operator. Furthermore, as a market challenger, COSMOTE provides its employees the possibility to contribute first-hand to bringing revolutionary new concepts, products and services to Romania and to leading overall change on the market.
COSMOTE continues this year its aggressive recruitment activities, aiming to add to its team motivated, creative, forward looking people to train and grow alongside the local business and in keeping with the vision and values of our company. In exchange, the employees benefit from an extraordinary professional experience, a young and dynamic team, along with motivating employment packages and benefits and the opportunity to develop take their career to the next stage.
For more information, please access www.cosmote.ro.
