17-02-2007 | EXPIRA LA 23-02-2007
Job expirat
Description of the activity:
- Providing high level product and system technical support to the Regional Technical Assistance Centers - RTACs in order to analyse the Problem Reports (Fault Reports) coming from the different customers.
- Managing field feedback on product performance.
- Supporting First Off Acceptance (FOA) of new products.
- Providing timely resolution of customer problem reports, in line with the commercial agreements between our company and the end customer.
- Solving problem reported by our field engineers.
- Providing 24/7 support worldwide to the Regional Technical Assistance Centers.
To perform the above mentioned missions the TEC team groups technical system experts. The TEC team gives his technical support to the other Post-sales department teams (mainly Network Engineering and First Off Acceptance).
As TEC system expert you bring your high technical expertise to perform the following activities:
- provide a high level expertise to the RTAC Engineers.
- production and validation of workaround for product common restrictions/problems.
- analysis of the Fault Reports coming from the different RTAC and initial diagnosis prior to escalation to development (R&D) (including preliminary root cause analysis on hardware and software).
- detailed technical investigations with the R&D on Problem Reports (PR).
- results analysis and reporting.
- organise the feedback of data by the field technicians or engineers with the aim providing needed additional information.
THE JOB IS AVAILABLE IN TIMISOARA.
- Technical University degree (preferable Telecommunication)
- Back office activity.
- Unix and IP technique knowledge and experience.
- English ¿ both written and spoken advanced.
- Previous R&D (especially system integration and validation teams) or field technical support experience in telecom field will be highly appreciated.
- Characteristics as initiative, team spirit, availability and customer orientation are appreciated.
- Professional development, acces to new technologies, possibility to travel abroad
- Good salary package, excellent conditions for housing loans
- Sports programs, medical care, restaurant tickets
- Professional training
ALCATEL GROUP provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or to their employees. Alcatel leverages its leading position in fixed and mobile broadband networks, applications and services to bring value to its customers in the framework of a broadband world. With sales of EURO 12.5 billion in 2003, Alcatel operates in more than 130 countries.
ALCATEL ROMANIA, subsidiary of Alcatel Group, is one of the first direct investments in the Hi-Tech industry in Romania. The company started off in 1991, and in the long run were made investments worth more than 100 MEURO. Alcatel Romania employs now approximately 1000 people, 90% of them with university degrees. The company exports 40% of its turnover (development of telecommunications software, telecommunications engineering, dedicated services for telecommunications, electronic equipments for telecommunications and IT), about 60 MEURO.
The Software Development Center (which employs 450 software engineers) develops solutions for the entire Alcatel Group, and it is one of the largest software development group activating actually in Romania. The software developed in Romania is included in Alcatel products sold worldwide.
Alcatel Romania supplies equipments and services for Romanian companies such as RomTelecom, Orange Romania, CN CFR, Transelectrica, RCS, Atlas Telecom, Metrou etc, but also for clients in Balkan Region, like Mobil Tel (Bulgaria), Voxtel and Mold Telecom (Moldavia) and other operators from Kosovo, Macedonia, Serbia.
Romanian engineers are also involved in telecommunications projects in more than 70 countries allover the world. Alcatel Romania is currently expanding its activity.
