Job expirat
Within the Toluna group, we have created an industry-leading, bespoke panel & online community management system for online market research. Being a member of Products and Technologies Team, your role will be to act as the key point of contact for technical and user support via telephone and e-mail to our international internal and external clients using this system. A part of the mission is to provide the clients some services as scripting questionnaires thru the same system. This role would ideally suit a recent university graduate looking to progress with their career in a client technical contact environment.
Responsibilities:
Client support
• Learning and understanding how our technology platform is used by our clients
• Technical and user support for our external and internal client base (via e-mail and telephone)
• Ensuring that our Service Level Agreement commitment to clients is adhered to – reporting of updates and issues in a timely manner
Managing services for clients
• Using the system to help clients with their projects by scripting the surveys they are looking to deploy
• Help them to update their panels and launch their projects in the requested time-lines
• Provide training and demos of the system to clients.
Profile:
• Enthusiastic and self-motivated
• Fluent English and German speaker. Ability to speak a third language is advantageous
• Excellent written/verbal communication skills: enjoys speaking daily with clients directly.
• Strong organizational skills LOGIC and attention to details
• Ability to prioritise and manage several client requests simultaneously
• Technical skills: Familiarity and understanding of Web based software, familiarity with at least 3 different browsers, Experience and familiarity with Web technologies: Javascript, Ajax, secure Web transactions, HTML, CSS, XML, etc.
• IT proficient particularly in Internet-driven applications, Outlook, Word, Excel and PowerPoint
• Enthusiastic about new Internet technologies and their development
• Excellent inter-personal and inter-departmental skills
• Recent experience in client/customer services is a plus.
What we can offer:
- Great opportunities for career development;
- Attractive salary package, performance bonus, salary overdraft, meal tickets;
- A chance to work in a truly multinational company, as part of a young and dynamic team;
- Top office facilities and equipment;
- Sport facilities.
Please send your online application including an up-to-date CV and a brief cover letter outlining why you think you are suitable for this role to our Human Resources department at staffing@toluna.com quoting the job title in the subject line.
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world's most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
