Jr. Technical Product Support

Toluna Romania

21-02-2014 | EXPIRA LA 23-03-2014

Job expirat

RESPONSABILITATI

work with first line support team to identify advanced client problems and advising on the solution;
analyse application logs so to spot common trends and underlying problems;
use internal task and issue tracking system to escalate more serious problems and work with engineering team to troubleshoot them;
update self-help documents so that first line support can try to fix problems themselves;
proactively find and troubleshoot faults and identify process improvements;
provide pre-sales support and post-sales training;
contribute to requirements gathering and quantification of market opportunities;


CERINTE

degree in Engineering or similar technical degree.
+2 years of technical support or product management or programming experience on Internet products;
knowledge of SQL, experience with Java programming, HTML/Javascript/CSS, advanced user of Linux;
excellent written and verbal communication skills in English, including the ability to effectively communicate complex issues to both technical and non-technical users;
excellent analytical and problem solving skills;
attention to detail, while having comfort with ambiguity;
strong organizational skills, with the ability to manage different groups and personalities to achieve consensus;
user interface design experience including user analysis and information architecture.


BENEFICII OFERITE

training opportunities and career development plan;
competitive financial package: salary, performance bonus, meal tickets and sport allowance;
exceptional office comfort: top office facilities and equipment, central building office;
private medical plan insurance.


DESCRIEREA FIRMEI

Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.

With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.

Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com