Job expirat
- Drive complex outage and restore the services in synchronization with the customer, partners and Technical Support Operations;
- Play the role of Outage Manager, if required, to ensure effective coordination of resources involved in trouble resolution;
- Resolve incidents within defined time period, and escalate unresolved incidents to Technical Support Operations, Outside Equipment Manufacturer, third-party providers, etc;
- Manage the communication during incidents, for ongoing tickets or when requested;
- Produce Incident Reports, conduct RCA analyze and Lesson Learned;
- Reviewing and auditing the process;
- Producing management information, including KPIs and reports;
- Monitoring the effectiveness of incident management and making .recommendations for improvement and actions tracking;
- Driving, developing, managing and maintaining the major incident process and associated procedures;
- Ticket backlog management and push for resolution aged tickets;
- On call duty for out of hours incidents;
- Provide inputs for the ticket handling quality assessment.
- Experience in Incident management & coordination;
- Network troubleshooting & problem isolation;
- Topology of the customer's network;
- Good understanding of telecommunications / network / information technology solutions & product;
- ITIL based framework experience;
- Excellent Verbal and written communication;
- Analytical skills;
- Customer focus;
- Self - Driven & Goal Oriented;
- Show Can Do Attitude;
- Driving & Coordination skills.
• Competitive remuneration package;
• An excellent opportunity to grow your career in a leading telecom company ;
• A chance to use and develop your language and technical skills and gain experience in an international environment;
• Relocation package;
• Friendly and professional work environment.
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
