Job expirat
- Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team;
- Deliver Generic Domain Specific Modules along with up skilling resources on SAP;
- Structure Onboarding Training requirements, Pre Process, Customer Visits etc;
-Ensure that all new employees go through the defined new learning path for their respective roles in the account;
- Deliver pre-process and process training for new employees;
- Support new hires during OJT and GO-live;
- Provide refresher and remedial training for existing employees;
- Ensure all regulatory requirements are complied with from time to time;
-Maintain trainee data and information;
- Generate training reports from time to time;
- Support any administrative tasks like trainee roaster and scheduling etc;
- Create/Customize training content for delivery;
- Provide feedback and coaching to analysts on the floor;
- Take ownership for improvement in analysts performance;
- Analyze training needs for employees, single point of contact for the account for any training requirements;
- Responsible for account level Training metrics;
- Responsible for adhering to training standardization guidelines defined by the BU Training Function;
- Responsible to work with ops to bridge gaps during training.
-Total Experience of 3 years in an ITES/ BPO with Training Background, preferably in F&A/OM/Procurement/HRO Space;
- Good Data analysis skills;
- Business Process Management & Modeling skills;
- Report writing skills;
- Ability to identify and resolve problems;
- Communication at all levels;
- Should have handled transitions before with experience in creating content like SOPs, Policy documents etc;
- Experience in process documentation, training content Creation;
- Must be mobile and willing to travel frequently;
- Ability to engage with the client and run/lead workshops;
- Excellent Communication and presentation Skills;
- Excellent Facilitation and influencing skills.
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
