Job expirat
Respond promptly to members inquiries, handle them in order to resolve their complaints;
Obtain and evaluate all relevant information to handle inquiries and complaints;
Communicate and coordinate with the relevant internal departments making arrangements
for the members to get a response in a timely manner and ensure the members' needs are
understood and met (track and route problems and requests and document resolutions);
Direct requests and unresolved issues to the designated resource;
Attention to detail in order to proactively identify and escalate any situation requiring urgent attention;
Perform thorough user account & activity verifications (in the database/tools and on the site);
Perform end user testing of panel websites and report findings to the appropriate persons;
Escalate User Generated Content where appropriate and moderate it according to the Moderation policy when necessary (e.g. when reported by other members);
Provide feedback insights gained from community monitoring, members reports and your
Research, coordinate and escalate fraud checks within members groups as needed;
Keep the Team Leader up-to-date on major user activity trends and issues observed
Proficiency in English and Hungarian language (written and spoken);
Studies related to Foreign languages or a graduate with proficient linguistic skills, Internet affinity;
Competence in Microsoft Office and ability to learn new computer applications;
A proactive approach to problem resolution;
Organization and prioritization skills;
Understanding of popular social networks/online community platforms — design, functionality, users;
Customer service orientation; adaptability and positivity.
Training opportunities and career development plan;
Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
Private medical plan insurance;
Toluna PLC is a leading global online market research panel and survey technology company. Toluna offers market researchers access to the world\'s most highly profiled, responsive and rigorously maintained online panel for sample only and full service projects.
With an online research panel of 3.7 million active members covering 33 international panels, Toluna has won the support of over 1,500 of the world’s leading market research agencies.
Toluna has offices in London, Paris, Frankfurt , New York, Amsterdam, Seattle, Dallas, Haifa, Timisoara and Sydney and is listed on the London stock exchange (TOL).
For further details please access www.toluna-group.com
