14-09-2012 | EXPIRA LA 14-10-2012
Job expirat
Coordinate the technical aspects of high visibility senior leadership events (white glove meetings) in conjunction with the logistical coordinator.
Resolve escalated meeting scheduling and room reservation issues
Assist with setup and testing of non-standard meeting and connectivity configurations including those involving client end points
Respond to special escalations for high priority meeting support
Monitoring of complex and high visibility meetings
Perform troubleshooting of meeting connection issues during live telepresence and video conference meetings
Assist with testing of telepresence and video conference rooms during new room turn-ups and room moves.
Assist with resolution of issues during at-home and client-site video unit certification activities.
Assist with operational troubleshooting activities for telepresence and video conferencing room systems and infrastructure components.
Perform routine administration of Exchange mailboxes associated with telepresence and video conference rooms.
Execute scheduled operational processes
Respond to support requests received via trouble ticketing system, E-Mail or SMS alert during normal and assigned on-call shifts
Open tickets with vendors with appropriate and detailed problem descriptions and supporting info.
Coordinate and work collaboratively with other support tiers to resolve operational incidents
Create and maintain current system environment documentation.
2+ years of experience in a technical support and / or technical customer service position, with at least 1 year in a video conference support role
Technical skills in the following areas :
Experience with tecnical troubleshooting methods and tools
Experience operating video conference room systems and infrastructure
high-level knowwledge of network architecture and the role thet the ddifferent network components play in delivery of communication services
Strong analytical , troubleshooting and problem-solving skills
Ability to interact with key executives and clients in a professional manner dduring stressful and time-critical situations
Strong customer service skills and client focus
Excellent verbal and written communications skills in English
Ability to understand and work with a culturally diverse team across various geographies
Detail-oriented , enthusiastic self-starter with ability to work both independdently and in a team environment
Experience in creating and distributing written communications in an operations environment
Ability to closely adhere to operational processes and tchnical standard defined by the engineering team or collaboration team leadership
Ability to complete assigned , recurring tasks with limited supervision
Nice to have skills :
Experience supporting cisco/ Tandberg video conference systems and infrastructure
Experience wwith Cisco Telepresence models CTS-3010/ CTS 1300 / CTS 500
position in one of the world's leading companies
professional growth based on performance
training program / curriculum
wide range of benefits - 5 weeks of holiday , meal vouchers , recreation/wellness vouchers , pension/life insurance , etc
relocation bonus
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
