Job expirat
Key areas of responsibility:
• Responsible for all hotel operations on board - supervision and coordination of all
operations in the service, galley, hotel inventory controlling and administration
departments
• Answerable to the shore-side management for all activities pertaining to the
professional management of the hotel operations and for complying with all hotelrelated
policies, standards and procedures
• Cost and budget control of entire hotel operations, answerable to the shore-side
management for all commercial questions, costs as well as income
• Implementation as well as continuous maintenance and improvement of the quality
standards
• Responsibility for the adherence to all relevant hygiene (HACCP), safety and
environmental regulations in the entire hotel operations
• Responsibility for the careful handling of all equipment and machinery in the entire
hotel operations
• Always available as contact for passengers regarding inquiries, complaints and
suggestions concerning the entire hotel operations
• Motivating staff, paying attention that service is carried out in a friendly, competent
manner Planning, organizing, delegating special functions in the hotel operations
• Checking service schedules for the hotel departments
• Establishing vacation schedules together with the shore-side management
Qualification:
• Professional training / diploma in the hotel / catering sector
• Several years‘ practical experience in hotel operations (or internal qualification)
• Experience in managing complaints
• Proficient English language skills as well as good general education
Requirements:
• Leadership skills, assertiveness, flexibility and organisational skills; capable of
motivating the staff
• Self-assured and calm manner towards staff and passengers
• Pleasant and polite manner, well-groomed appearance
• Cost and quality awareness