Job expirat
•Take incoming customer calls (via telephone, email, voicemail or other automated alerts), logging call details onto the call management systems and provide responses and resolutions within set deadlines
•Provide first line support (productivity tools, business applications and workstation environment). This includes problem identification, analysis, diagnosis and resolution of the majority of problems
•You are responsible for the escalations to other centres of expertise (e.g. field technicians, application specialists and development teams)
•Proactively update customers with call status and resolution progress
•Maintain technical knowledge and expertise associated with applications and hardware specific to individual customers
•Proactively research problems and solutions and share those with your team
•Fluency in English, both oral and written would be advantageous, plus any other European language (French, Italian, Spanish, Dutch, and Greek)
•Prior work experience in a customer support or technical support role would be an advantage
•Flexible to scheduling from Monday to Sunday in shift rotations
•Possess strong customer service skills and be able to work in a dynamic team environment
•Problem solving skills
Technical Background:
•Advanced knowledge of Windows 98 2000, NT, XP and Vista
•A basic understanding of communication and networking technology (TCP/IP and other network protocols)
•Advanced trouble-shooting skills with MS Office suite
•A basic knowledge of PC hardware equipment and peripherals (printers, scanners, modems, network cards)
We offer top salaries and a wide range of benefits which include an excellent bonus package, bus ticket, lunch and private health cover!
Please email an English version of your CV to ncr.gsc@ncr.com quoting reference Help Desk.
Word`s leading global IT business solution provided wide range of It related problems in various languages from the newly established, young and dynamic Budapest based office with an excellent working environment.