Job expirat
Provides operational support to Managers and employees: development of reporting for Sales and Online agents,
Undertakes analyses of data to support the sales teams
To provide service in an Inbound or Outbound programme on behalf of a client, using a live web chat tool, telephone or any other means of communication, for the following activities: customer service and information provision, lead qualification and generation in compliance with the group’s Quality system and procedures set by the client.
To manage all customer and/or prospective customer enquiries vialive web chat, email outbound and inbound phone calls
To provide a high level of customer service to meet the customer needs , with follow up and escalate where required
To provide product and service information to customers
To contact customers and/or prospective customers in order to present our clients’ products/services and validate customers’ needs and qualify lead
Follow up on customers (by live chat, mail, e-mail or telephone) and the services
Proven track record in Telemarketing (preferably B2B)
Experience of marketing and sales to SMB/SME sectors via direct and indirect channels working within the IT or telecommunications industry
Expertise in working and managing cross-functional projects
Understanding of key business drivers for partners, resellers, fixed telecoms operators, and SME customers
Excellent communication and interpersonal skills
Analytic and strategic approach
Technical or Business related degree (desirable)
Excellent knowledge of English as well as business conversational knowledge of at least one of the following languages: German, French, Portuguese, Spanish or Italian
Colt Romania is a proactive technology company, focused on designing, implementing and managing Information Technology. Since 2006 it is constantly extending its IT experience and focusing on strengthening relations with its customers and partners. Headquartered in Sibiu, one of the fastest developing cities in Romania which yields great opportunities through its strategic location,Colt Romania looks promising in raising its standards to the same European level. Therefore we are a subsidiary of Colt, Europe’s leading information delivery platform. Colt is Europe’s leading information delivery platform, enabling its customers to share, process and store their vital business information.
An established leader in delivering integrated networking and IT managed services to major organizations, midsized businesses and wholesale customers, Colt operates a 19-country, 25,000km network that includes metropolitan area networks in 34 major European cities with direct fiber connections into 17,000 buildings and 19 Colt data centers. In 2010, the Colt Data Center Services business was launched to deliver innovative high quality modular data centers which are rapid to deploy and power efficient.