Job expirat
To ensure the successful delivery of Mi-Pay Technical Operations and Business Operations comprising networking; data centres; transactions processing, merchant operations and fraud management operations. Meeting Client expectations is a key feature of the role as is managing to ITIL standards
The Head of Operations is part of the Senior management team at Mi-Pay Delivery and Operations and has significant influence over the delivery of services to the highest quality.
Mi-Pay Ltd. is a young and dynamic team where individual achievement is encouraged and recognised. The successful candidate must be able to work under pressure to tight personal deadlines whilst maintaining a focus on the commercial importance of their contribution to the team. Flexibility, dedication and loyalty are required, as is absolute honesty and integrity. The successful candidate must demonstrate a strong sense of ownership for assigned tasks and a real commitment to deliver. A pleasant personality and ability to work within a team is essential, as is a good sense of humour.
CRITICAL SUCCESS FACTORS:
1. Displays a positive, constructive, "can do" attitude.
2. Uses sound judgment and discernment skills.
3. Takes ownership for one's own performance as well as each member of the team and is actively engaged in becoming proficient at their job. Mentoring others within Operations is a key feature.
4. Ability to understand how one's tasks and responsibilities are related to other departments, the company business, and the local insurance industry.
5. Receptive to criticism and direction.
6. Works diligently and well under deadline pressures.
7. Projects maturity and professionalism.
8. Strives to identify problems and offers or suggests effective solutions.
1. Oversight of the following technology areas: Network Support in a Microsoft
Environment, Database Administration, Helpdesk/Computer Operations, Telecommunications, and Security. This includes management of approximately 10 employees as well as oversight of systems to handle up to millions transactions a month.
2. 24 X 7 support of Client incidents according to SLA.
3. Management, control and reporting against Client SLA s.
4. Management to KPI s as defined and agreed.
5. Oversight of hardware/software procurement processes and creating plans for managing inventory.
6. Designing and implementing server/production environment policies to ensure alignment with organization growth plans and continuity.
7. As appropriate, providing escalated on-site support of hardware, software and network connectivity issues.
8. Performance of local administration and operations functions as appropriate in accordance with standards, policies and procedures.
9. Strategic disaster recovery and business continuity planning for offices and staff in multiple operating, business and functional units.
10. Monitoring security compliance in accordance with standards, policies and procedures.
11. Maintenance of systems documentation.
12. Management of back office operations supporting merchant queries, training merchants, supporting the back office team as necessary.
13. Management of day to day fraud control and protections activities.
KNOWLEDGE/SKILLS/ABILITIES NECESSARY:
1. Over eight (8) years experience with an emphasis on infrastructure/systems support in a Microsoft Environment with extensive IT security experience. Four (4) years of the required experience should have been in managing the operations and staff of a small or medium-sized systems environment.
2. BS, BA degree required or equivalent experience. Advanced degrees are preferred.
3. Extensive knowledge of project and software lifecycle practices.
4. Able to organize and delegate tasks, coordinate projects and mentor others. Must have high level of interpersonal skills to handle sensitive and confidential situations.
5. Demonstrate poise, tact and diplomacy
6. Ability to articulate clearly and effectively.
7. Good written, oral and listening communication skills.
8. Expends sufficient effort to meet day-to-day and special objectives.
9. Consistent level of output equal to or greater than manager's standards.
10. Takes initiative to always be productively employed at maximum capacity.
11. Creates and follows policies and procedures.
12. Takes personal responsibility for quality.
13. Ability to perform tasks with minimum direct supervision but knows when to seek assistance.
14. Ability to handle multiple activities and priorities, while maintaining a sense of urgency to meet and exceed customer needs.
15. Honest, ethical and professional.
16. Highly organized and detail oriented.
Mi-Pay Ltd is a new but rapidly growing international supplier of mobile payment services, whose customers include telecoms and financial institutions. The business has offices in UK, Romania, UAE (Dubai). Mi-Pay has positioned itself as Europe???s leading direct channel top-up service provider. The market is expanding and the volume of projects and client base is rapidly increasing. We are now looking for a Head of Operations to join our team to take responsibility for managing and driving our technical and business operational capability which is based in Romania (Sibiu).
Mi-Pay provides 24 X 7 support for its clients as well as managing Clients in different geographies, timezones, cultures and languages
