Job expirat
• Monitoring on daily basis the staff performance and ensures meeting their individual objectives and perform to establish standards;
• Recognize and reward individual and team level achievements;
• Customer relationship management in a remote type of operation;
• Ensure Key Performance Indicators are met with the pre-defined objectives in the various MSA / SOW documents;
• Minimize Customer issues and concerns proactively;
• Build strong communication and close working relationship with the key stakeholders at Customer site • Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs;
• Identify training, coaching opportunities and needs for all team members;
• Ensure the full understanding of the existing company policies among employees;
• Ensure understanding of the company’s disciplinary process, implement as and when required;
• Manage effectively multiple and conflicting priorities;
• Attend meetings and present performance indicators on internal operational reviews;
• Drive standardization and productivity improvement within the team;
• Share best practices across teams;
• Improve process capability;
• Attend meetings, give presentations and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems;
• Supervision of team performance – coach, support and appraise;
• Act as point of contact for all process/people related escalations.
If you are:
- Full of Energy
- Self-motivated
- Goal-orientated
- Fluent in French and English
And you have:
- University Degree (Economics background is a plus)
- Microsoft Office and Internet knowledge
- Good communication skills
...then YOU are our perfect candidate
Requirements:
• University graduate with 3+ years of work experience;
• Excellent knowledge of Procurement process;
• Fluent in English;
• Good interpersonal and team skills;
• Demonstrated problem solving skills;
• Strong oral and written communication skills – ability to interact at all organizational levels;
• Ability to work and act independently;
• Strong analytical and research skills;
• Ability to work under pressure, on own initiative as well as part of a team;
• Strong PC skills;
• Strong presentation skills;
• Display pro-activeness, initiative and adopt a problem-solving attitude;
• Proactive team driver and source of motivation;
• Previous experience in a BPO is a plus.
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
