Job expirat
-support operations of online advertising product related queries across multiple channels - chat , email and phone
- campaign optimization and pitching features for existing and new customers via outbound contact to selected portfolio of customers
- managing account activation and optimization, campaign, budget, troubleshooting and keyswords queries from customers
- managing compaints, fraud and account hijacking queries
- processing of billing and payment
- providing vital product insights and feedback from our customers to engineering
- proactive contact ( new accounts)
Succes in this position requires exceptional consultative sales and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping other achieve results.
- bachelor or master degree
- customer services experience - min.6 months - ideally within online related services
- written and spoken fluency in business English and German
- focus on assisting clients by driving the right product adopting for the right client - previous B2B experience would be an asset
- professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
- resolve customer issues in a timelu manner, pro-actively communicate to clients on progress and identified areas where clients can improve how they use clients's solutions
- self-driven with attention to detail and follow-throgh
- ability to multi-task and work under presure
- excellent communication skills: verbal, written, listeing skills
- comfortable within a rapidly-chanfing environment
- strong problem-solving skills
- flexible and quick learner, able to adapt to continuously evolving client needs to heko grow their business on advertising platform
- ability to understand current clients' processes and guidelines
- ability to provide constructive feedback to overall product, processes, and policies to improve process
- location: Krakow
- the ability to use your knowledge of foreign language on a daily basis at work ( we serve our Clients in almost 30 foreign languages)
- experience with a range of Clients and technology solutions which provides professional relevance
- operating according to Lean Six Sigma philosophy
- collaborating and learning from diverse and talented colleagues helps you "raise your game"
- training and development tailored to help you achieve your potential
- new joiners programme including trainings
- opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine club , Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- social benefit packages includinf, private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
