Job expirat
- Call logging, filtering, monitoring and escalation, ensuring calls are logged, categorised and assigned appropriately with call resolution being recorded in HD software or equivalent. Follows-up with users to ensure problems have been resolved
- Ensure that all requests for changes to user access permissions are completed as per SOX requirements.
- Liaising directly with the end users and local management for guidance on call prioritisation and escalation in accordance with written SLA’s
- Performs the first level of problem determination with the objective of resolving as many problems as possible utilising the HD software or equivalent.
- Answers questions regarding installations, setups, error messages, status, system procedures, on-line transactions, system status, and downtime.
- Relay messages sent to or received from users in a timely manner.
- Provides first level of support for business system related queries with escalation to EMEA IT Helpdesk or external 3rd party support as appropriate
- Provides support for in house developed management reporting using standard tools for deployment to user desktop
- Install and configure Server, PC and LT software products, configure standard hardware and software configurations for PC and LT builds, troubleshoot and maintain Server, PC and LT hardware and software.
- Ensures proper documentation is created/maintained (SOX), maintains hardware/software inventory system within HDS.
- Monitors, reviews IT stock levels and advises on purchasing requirements, seeks purchase approval via standard authorisation procedures for all required items, reviews hardware/software standards
- Provides consultation on general technical issues and possible solutions to user base
- Advanced level of Windows XP, Win2000 Client operating systems knowledge
- Securing Windows 2K/XP computers (security updates, account management);
- Experience with MS Exchange, MS ISA, Terminal server applications on client side
- Experience in Microsoft Office applications
- Familiar with network (LAN, WAN, TCP-IP, Wireless) technologies, monitoring/optimization
- At least 2 years of support experience
- Good at personal relationships and organization skills
- Problem solving oriented
- Ability o communicate technical information to non-technical clients.
- Attention to detail
- Ability to work under pressure
- attractive sallary package
- the opportunity to work for a multinational company
Manpower is reinventing the employment services industry by helping employers and individuals adopt new approaches to the evolving world of work. Manpower calls this approach Contemporary Working.
Contemporary working is about what’s now and what’s next in the world of work. Manpower offers insight and advice that enable clients and candidates to make the right choices and make the most of what’s happening now and what is coming next in the changing world of work.
Manpower operates in 72 countries through its 4200 offices worldwide, serving more than 400 000 clients.
BUCHAREST Branch: Bd. Unirii, No. 18, Sector 4, Cod 040107, Bucuresti
Fax: 021/301.85.41, E-mail: bucuresti@manpower.ro
TIMISOARA Branch: Str. Medicinei, Nr. 1B, Cod 300041, Timisoara
Fax: 0256/309.482, E-mail: timisoara@manpower.ro
BRASOV Branch: Bdul Grivitei Nr.42, Brasov
Fax: 0268.428.850, E-mail:brasov@manpower.ro
CLUJ Branch: Str. N. Titulescu, Nr. 39,
Ap. 11, Cluj-Napoca
Fax: 0264.433.902, E-mail:cluj@manpower.ro
Transmiterea unui CV ca raspuns la acest anunt direct pe site sau pe adresele de e-mail anuntate presupune acordul dumneavoastra fata de vizualizarea, procesarea si analizarea datelor dumneavoastra personale de catre reprezentantii Manpower Romania si de catre terti.
