Job expirat
For our location in Oradea we are searching for a team leader for our outbound sales project in the telecommunications industry. As a team leader you will be responsible for the operational results of your team of agents. Do you like coaching people and develop a team ? Than this is the right position for you.
Your task as a team leader:
Daily coaching of all your agents, motivating the team and improve the KPI performance. During the month you will be responsible to achieve you targets on all KPI’s (operational and financial). When you see a decline in the results you will come up with a plan to improve and work together with your team on the improvement.
• KPI management
• Quality of the work performed by the agents.
• Having a bilateral with all your agents on monthly basis and document that.
• Having the start, midterm and end of year evaluations with your team.
• Guard the operational results
• Coordinate and implement changes in the structure or way of work when Vodafone changes something in the way they work
• Knowledge about the contact center business and Vodafone
Do you fit with Xerox ?
You feel engaged with the Xerox way of work and are a people manager who will always know:
• What an outbound Contact Center agent will trigger
• Completely understands the commercial environment
• Has a positive way of managing the agents
•Analytical skills
•Coaching skills
•Strong leadership skills
•Fluent Romanian speaking and writing
•Experience in the Telecommunications industry
•Experience in the Contact Center environment would be a plus
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
