Job expirat
For one of the biggest multinational EMS company running production activities in Western part of Romania we are looking for a genuine Customer Focus Team Manager that would conduct the following activities and processes:
-Provides direct & indirect supervision to subordinate managers and employees performing diverse roles within large sites.
-Establishes long-term plans/objectives and recommends changes to policies.
-Develops department budgets and goals.
-Provides direct supervision to others, or indirect through subordinate supervisors, and coordinates the activities of a section or department with responsibility for results in terms of costs, methods, and employees.
-Reviews employees’ performance and recommends employee compensation; coaches for improved performance and disciplines as necessary.
-Provides final approval for subordinate managers’/supervisors’ salary and performance recommendations.
-Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interacts regularly with senior management or executive levels on matters concerning several functional areas, divisions and/or customers.
-Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization.
Performs tasks such as, but not limited to, the following:
-Leads a significant Customer Focused team within a site.
-Has overall business responsibility for the execution of the business of a customer or group of customers.
-The CFT direct reports will include program management and some if not all of SCM (planning and purchasing), engineering, quality and manufacturing operations.
-Any functions not reporting directly will be managed in a matrix management structure.
-Ensures the CFT generates value for the customer from their business with CLS, and seeks to develop customer loyalty.
-Leads the creation and implementation of action plans comprehensively to resolve customer issues.
-Drives continuous improvement in CFT activities using lean and 6-sigma methodologies.
-Accountable for financial performance of the business.
-Ensures that all financial metrics (Pricing, service billing, ROIC A/R etc.) are managed within contract and quotation requirements.
-Recommends and manages the CFT budget and financial forecast.
-Works with the sales/BD on establishing customer prices, either for new business opportunities or periodic (quarterly) pricing reviews.
-Selects employees, assigns objectives, reviews performance and approves employee compensation.
-Coaches for improved performance, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
-Accountable for employee satisfaction improvement within CFT.
-In–depth knowledge of the production processes and the tools and equipment used.
-In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on time delivery and the financial performance of the unit.
-Ability to coordinate a wide variety of resources to meet production quality operational, supply chain and financial targets using CLS Project
-Management methodology where appropriate.
-Has comprehensively developed skills in the following CLS defined competencies: Personal Attributes, Interpersonal; Business Technical and Leadership Competencies
-Ability to effectively communicate with a wide variety of internal and external customers.
-Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic manufacturing environment.
-Ten plus years’ relevant experience, normally including 2 years minimum in a program management role, 2 years in a operational role (e.g. SCM< Engineering, production), and people management experience
-Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience
The company will assure relocation package.
More information will be given during the interview.
Executive Search and Selection, with multi-sectorial business domains and georgaphical territories.
- Master Office in Bucharest, managed by Irina Vasile, with strong financial & general management background and 3 consultants who cover: IT&C, Banking & Finance, FMCG & Retail, Advertising & Media, Pharma & Medical, Tourism & Construction, Automotive and Financial Management.
