Job expirat
Management of the telemarketing operators
Ensure service profitability
Maintenance and monitoring of customer satisfaction levels
Ensure production of the management reports necessary to achieve and to demonstrate achievement of the objectives and customer satisfaction targets
Act as a point of liaison and communication with the in-country service teams and the international customers
Liaise with the International Services Development Team in order to develop and improve the service.
Any other duties as assigned by your line manager.
Experience in managing a team of agents of at least 1 year
Written and spoken fluency in German. Fluency in English or Italian will be a distinct advantage Ability to interact with the client
Capability to train and motivate the agents, tune the script, monitor performance
Autonomous and optimist person
Experience in a multi-language call center is a plus
Professional and pleasant working environment within a multinational company
Competitive salary
Periodical, intensive and free training
First-class working conditions, latest hardware available
Avand deschise peste 6.000 de birouri in 67 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectare, recrutare, plasare si gestiune de personal temporar sau permanent.
BUCURESTI - Sediu Central - Doctor Iacob Felix Nr. 28, Sector 1
Tel: 021/300.35.46
Tel: 031/405 9840/41
Fax: 021/300.35.45
E-mail: recrutare@adecco.ro
