Job expirat
- Management of the telemarketing operators
- Ensure service profitability
- Maintenance and monitoring of customer satisfaction levels
- Ensure production of the management reports necessary to achieve and to demonstrate achievement of the objectives and customer satisfaction targets
- Act as a point of liaison and communication with the in-country service teams and the international customers
- Liaise with the International Services Development Team in order to develop and improve the service.
- Any other duties as assigned by your line manager.
- Experience in managing a team of agents of at least 1 year;
- Written and spoken fluency in German;
- Fluency in English or Italian will be a distinct advantage;
- Ability to interact with the client;
- Capability to train and motivate the agents, tune the script, monitor performance;
- Autonomous and optimist person;
- Experience in a multi-language call center is a plus.
- Professional and pleasant working environment within a multinational company;
- Competitive salary;
- Periodical, intensive and free training;
- First-class working conditions, latest hardware available.
Avand deschise peste 6.000 de birouri in 67 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectare, recrutare, plasare si gestiune de personal temporar sau permanent.
E-mail: recrutare@adecco.ro
