Job expirat
Department: Operations and Support
Location: Jinny Software Ltd., 29 Anne Street North, Dublin 7, Ireland
Position Overview:
* Provide 1st and 2nd level of support for Jinny's solutions including next generation messaging and call & media products, for new and existing deployments (chiefly at mobile network operators)
* Build and configure new systems in preparation for deployment at customer sites
* Deploy new / upgraded solutions within the operators’ network.
Key Responsibilities:
* Handling customer support requests from initiation through to closure
* Troubleshooting problems, answering customer queries, handling configuration requests and installing Jinny and OS software updates
* System Build (Staging)
* Projects implementation on customer site (Hardware installation, Product integration and testing)
* Logging and tracking support requests using the Helpdesk CSR logging tool
* Writing technical reports and customer facing procedure documents
* Escalating complex technical issues to senior engineers or product specialists either locally or in other Regional / Support Centres
* Project Reporting & Site documentation
* Remote Project Support: Acting as a point of contact for engineers working on–site.
* University graduate, Computer, Electronics or Telecomm engineer degree
* Good knowledge of Unix/Linux, TCP/IP networking and Database systems
* Basic understanding of mobile network protocols, infrastructure and architectures
* Good communication skills. Good listener. Ability to work well in a team. Able to manage a good relation with a customer
* Fluency in English (verbal and written) is essential (an additional language is a plus)
* Quality driven
* Available to take part in 24 x 7 support coverage roster
* Willing to Travel on company business
* Experience in the IT/Software/Telecoms sector is a plus.
We offer an attractive remuneration package and a challenging mission.
Interested candidates must be willing to contribute immediately to the team's performance and be capable of learning new technologies quickly.
Applicants should send a detailed curriculum vitae to Corina Tudose, by email to: hr@jinnysoftware.com, quoting the position title.
Visit us on www.jinnysoftware.com
Jinny Software is a mobile technology company that puts thought and creativity into action. We are experts in helping companies grow, innovate and stay ahead of the curve.
Our global workforce of over 200 people is based in 8 regional offices; we serve the needs of over 70 companies with more than 500 million subscribers. We provide mobile messaging, call completion and media and mobile advertising solutions. We power some of the world's leading mobile operator groups with solutions that drive revenue and add value.
In an evolving communications market, we meet the needs of the traditional Mobile Network Operators whilst also delivering solutions to the emerging Virtual Network Operators and Enablers - the MVNOs and MVNEs. We support new companies that are leveraging multiple technologies to become convergent operators and the multitude of other enterprises and content providers coming online to provide mobile services today. With over 30% of our workforce in R&D, we work to evolve our traditional service offerings into the worlds of 4G LTE and WiMAX, while at the same time introducing innovative new mobile service delivery capabilities for immediate deployment.
Jinny Software operates from its headquarters in Dublin, Ireland and offices across the globe. Jinny Software is a wholly owned subsidiary of the Acotel Group S.p.A, headquartered in Rome, Italy and traded on the Milan stock market (ACO.MI).
