Vendor Management Administrator

SC XLW STAR SRL

06-12-2012 | EXPIRA LA 05-01-2013

Job expirat

RESPONSABILITATI

Job Summary:

Provides a range of administrative support to Vendor Management Operations (VM) in the sourcing of external training provision. Which includes: day to day training vendor contact; client/learner contact; internal Xerox Services Training Administration (TA) team contact; and other internal functions.

Utilizes a range of IT software and tools and works to service level agreement standards and agreed processes.



Candidate Profile :

The successful applicant will be able to demonstrate a range of skills and abilities gained through experience in a similar client/supplier facing role, and able to display their ability to work under pressure in a new and evolving environment whilst meeting service level agreements.



Key Responsibilities:

Effectively manages day to day external training sourcing requests:
Evaluates information received and assesses learner requirements
Ensures accuracy of information in all vendor management processes
Effectively manages day to day contact with training brokers and external vendors
Liaise with training administration team:
Ensure accuracy of assignment of tasks and responsibilities in VM and TA
Follow up with TA on completion of course bookings and registration
Provide guidance to TA team on VM responsibility
Liaise with client organizations:
Learning & Development departments
Client learners
Query resolution of:
Learner requirements
Vendor/Broker requirements
Make recommendations for process improvements:
To existing processes
New processes


CERINTE

Knowledge, Skills, and Abilities

Proficient in English (French would be a plus)
Decision making skills
Problem solving approach
IT literate, particularly intermediate/advanced MS Excel and Database skills
Commercial acumen
University educated
Calm under pressure
Team player
Work on own initiative
Confident telephone manner
Ability to grasp concepts quickly
Able to understand the Xerox Services business and HRS offering
Able to understand the client outsourcing drivers


DESCRIEREA FIRMEI

XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.

Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.

For more information see our web site: www.xlworld.eu