12-09-2012 | EXPIRA LA 12-10-2012
Job expirat
Job Purpose: Support delivery of Proposals and Solutions, in support of Pre Sales, (Ongoing Allocated Project basis) with responsibility for:
• Imaging workflows
• New Innovation Integration
• Implementation of new contracts and changes to contracts (Ongoing Allocated Project basis)
• Excel as a Technical Specialist, leading and mentoring by example
• Fully support the Solutions Integration Team Leader and deputise if required.
• Fully support the mentoring of individuals/teams whether technical or operational to support the implementation and management of BPS Services (DPO, BPO)
• Ensure inter team co-operation is maintained and enhanced to enable delivery all Customer required application.
The following areas of focus will be required to successfully deliver this role:
• Proactively Support Ongoing certification to ISO 27001 and ISO9001 Standards.
• Support operational Technology Review processes against existing contracts to drive productivity
• Support Contract and Business productivities through technology innovation and optimisation
• Support team process on optimization of environments(Solutions, Development, Infrastructure)
• Support Best practices and Re-configurable solutions for BPS Services.
• Support and Input to BCP/DRP Plans to address a more generic framework.
• Provide Innovate recommendations and solution to optimize new/historical processes
• Pro-actively contribute and support consistency in solution and service enablement.
• Pro-actively contribute and support SI Team in Deployment of European Projects
• Support and adhere to established process of team engagement (internally and externally)
• Continue to listen and understand market and make appropriate recommendation
• Support team to ensure Level 2 support coverage is available for all BPS enablement’s both local and within XE
• Support operational Technology Review processes against existing contracts to drive productivity
• Support team process on optimization of environments(Solutions, Development, Infrastructure)
• Support Best practices and Re-configurable solutions for BPS Services.
• Support business requirement to maintain operational delivery to ensure SLA compliance
Preferred Candidate Requirements:
• Good competencies (Administrator level desirable) in a wide range of Microsoft Operation Systems and applications. Especially Windows Server O/S. MS SQL Server, MS Office (Excel, Access, PowerPoint), MS Visio, XML, XSLT.
• Experience with the use of and creation of low to high complexity reporting using SSRS and SSAS
• A general understanding of networking (TCP / SNMP) and its relationship to a distributed application installation, including VPN connectivity, Firewall security and overall general security.
• An understanding of software development lifecycle and current Microsoft development tool - MS Visual Studio (C#).
• Degree or equivalent qualification or demonstrable skills in the IT areas identified, showing a high degree of analytical, reporting and general technical competencies.
• A good understanding of the Document Imaging and Hosting industry. Xerox offerings and some knowledge of competitor offerings would always be useful.
• A general understanding of the financial considerations that impact how Xerox Imaging and Hosting Services can impact the end Customer.
• A level of negotiation skills will be required during supplier discussion.
• An ability to quickly understand the business boundaries and how that will effect decisions made on where and how certain hardware/software components should be used and in what configuration for optimal usage.
f you are up for the challenge and excited by what you have read then apply now!
Please send your application at laura.oloeriu@xerox.com with the title “Systems Integration & Technology Support - application”
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
