Job expirat
Managing processes within the Assigned Project;
Coordinating multiple resolving groups;
Monitoring progress against actions across resolver groups;
Obtaining management information from Incident and Problem Data;
Building and maintaining effective working relationships with Customers;
Developing and maintaining an understanding of the Customers¿¿¿ service requirements.
Excellent French language skills both verbal and written;
Very good English skills;
Excellent PC skills ¿¿¿ including knowledge of Outlook, Word, Excel;
Excellent communication skills, both written and verbal;
Ability to interpret technical issues for a less technical audience;
Good IT knowledge, including an understanding of network infrastructure ;
Knowledge of ITIL methodology will be a plus;
Organizational skills, accuracy and ability to work to tight deadlines;
Ability to work under pressure;
Ability to multi task and take on additional roles as and when required;
Experience in working in a Customer Service Centre is preferable.
Multinational Environment;
Career opportunity;
Motivating salary offer.
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