Job expirat
The Role: Data Entry Administrator
The role exists to ensure orders are managed through an extremely manual process to ensure no breach of contract and to proactively support the sales process from the point of order/quote creation to enable Xerox to meet the contracted SLA for delivery to the end point customer.
Major Responsibilities
1. These core responsibilities will range from inputting deal data into Big Machines through to order management tracking and communicating with all parties throughout the order process.
2. The role exists to ensure orders are managed through an extremely manual process to ensure no breach of contract and to proactively support the sales process from the point of order/quote creation
3. Work with Customer Advisors, Sales and Business Manager to agree which deals to focus on/prioritise in any given month.
4. Complete the data entry into SalesForce and Big Machines – using data supplied by the customer, Customer Advisor and/or Salesperson, ensuring that this data is accurate and loaded correctly in a timely manner (within 48hrs of order receipt).
5. Own and drive the validation process through Big Machines and lead/manage any amendments requested by the business units.
6. Manage communications with the order management/logistics and implementation teams to proactively manage implementations, alongside the Salesperson/Customer Advisor, to deliver a high standard of customer experience.
7. Provide real time feedback to the Sales team/Customer Advisor/Business Manager to ensure that our customers can be kept up to date throughout the ordering process and that the revenue outlook accuracy can be maximised.
8. Manage the data entry for all non-revenue generating changes to customer contracts
9. Provide monthly and quarterly reporting data pack to Bids and Tenders team and CCS Contract Manager to manage the RM 1599 contract
10. Manage the portal to ensure it is kept up to date with all changes required and manage any technical issues/queries with the support organisation
Background, skills, experience and qualifications:
- Ability to work in a team aswell as self-starter and able to work well independently
- Good interactive and communication skills
- Previous knowledge of order management processes
- Strong computer skills and advantage, specifically Excel
- Good interactive and communication skills
- Strong follow-up skills, self-driven
- To be able to work with all functions to ensure close processes
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
