Job expirat
To the new office in Romania, Capgemini Information Technology Outsourcing is currently seeking candidates for the position of:
Customer Service Advisor- French
Location: Iasi
Job Description:
• Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact,
• Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages,
• Proactive flagging incidents where no knowledge solution was found,
• Meeting or exceeding the level of Service when responding to all incoming incidents,
• Accurate and timely hand off to other resolving teams.
All documents must be submitted in English to recruitment.iasi.ro@capgemini.com.
Experience – Essential
• Fluency in French;
• Average English skills.
• Excellent verbal and written communication skills,
• Professional telephone manner,
• Basic experience in Windows NT/2000/XP, MS Office, MS based applications,
• Basic technical support experience an advantage but not necessary,
• Flexible, well-motivated team player, ability to work under pressure,
Available to work in shifts (08.00 – 21.00 Monday to Friday).
We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company—with over 100,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world’s largest providers of Consulting, Outsourcing and Technology Services