CRM Technical Support

SC XLW STAR SRL

19-12-2011 | EXPIRA LA 18-01-2012

Job expirat

RESPONSABILITATI

• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Create reports in iReports, Excel, SQL queries.


RESPONSABILITATI
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Create reports in iReports, Excel, SQL queries.


CERINTE

• Bachelor's degree in Computer Science, Business Information Systems, Masters a plus;
• 2+ years of work experience in working with databases, html, or any related field;
• Preferably experience in supporting databases or high reporting; iReports experience is a plus.
• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls and other electronic communications.
• Self motivated, detail-oriented and organized
• Knowledge of Customer Relationship Management (CRM) applications;
• Good SQL database language querying skills;
• HTML/CSS skills;
• Strong proficiency in Excel;
• Good communication and presentation skills;
• First class organizational skills;
• Good team player with positive “can do” attitude;
• Language skills: advanced ENGLISH (mandatory). French, German, Italian, Spanish are a plus.


BENEFICII OFERITE

• Multinational environment
• Competitive salary
Meal Tickets
Free transportation
Beginning and periodical intensive and free training


DESCRIEREA FIRMEI

XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.

Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.

For more information see our web site: www.xlworld.eu