Job expirat
• Empower resources to work and agree on deliverables, budget, schedule, dependencies, SLAs, scope and other required operating metrics.
• Manage resources to achieve targets and results
• Participate in appropriate internal and external status meetings
• Maintain team's work plan and/or annual plan
• Identify and manage issues and risks and act as an escalation point within the team
• Work with other delivery managers and project managers to ensure Client Service Team/Service Delivery Team deliverables
• Facilitate effective Management Operating System, ensuring timely reviews of process outcomes [(3X3) metrics , KPIs, SLAs ] and improvement/change initiatives
• Manage and develop team competency coverage through cross-training, leadership development and succession planning
• Develop and mentor people, act as a career counselor and create a high performing organization (foster relationships, resolve conflicts etc.)
• Drive methods adoption and act as an expert on how to cost effectively deliver the Client Service Team's process and/or project requirements and deliverable
• Monitor and analyze client and customer satisfaction
• Identify and implement productivity improvements.
• Identify continuous improvement and productivity improvement opportunities – maximize reuse, minimize redundancy, streamline, drive one-to-many approach etc.
• Maintains business and industry knowledge to guide Customers in strategic delivery decisions
• University degree
• + 5 years of experience in medium-large team coordination
• Proficiency in English
• Shows good leadership attitude and is able to manage a local team
• Acts to achieve business objectives (costs, revenue, etc.)
• Significant influence in a leading role for one or more projects
• Manage staffing assignments and role changes
• Support recruiting and interviewing potential new team members
• Balance workloads and skill sets across clients to support one-to-many delivery
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
