Job expirat
The role:
We are looking for a Benefits Administrator Team Leader to join our team in Iasi. The role holder will support our efforts in delivering high quality, professional and customer driven Human Resources services to Xerox customer.
The Team:
Benefits Administrator comprises of a number of agents that supports a broad range of HR services including:
* Management of employee benefit records
* Benefits include dental, travel, accident and medical insurances
* Contacting providers to inform them if there is a change in the employee benefits
* Contacting employees who have not submitted their benefits
* Opening benefit forms if the employee has a life style change such as marriage or divorce
* Working with the holiday team during holiday roll over
* Ensuring that employees have a maximum of 30 days holiday at any one point
* Working with payroll to ensure that the employee is charged correctly for the benefit
* Pensions
A Benefits Administrator Team Lead is expected to:
• Understand and demonstrate/ lead by example on behaviors as defined in the Global Core Competencies ;
• Taking ownership for ensuring all tasks are seen through to completion;
• Encourage high team performance and continuing team improvement;
• Actively promote quality and encourage team work;
• Support management team in delivery of communications and change ;
• Ability to work off own initiative and upward manage where required;
• Actively participate in coaching and training;
The following skills are required for this role:
• Effective customer service skills with proven experience in a service delivery environment;
• Sound written and verbal communication skills (in English);
• Experienced in Microsoft Office Suite;
• Evidence of prioritizing various tasks to meet deadlines.
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
