Job expirat
Ability to act on own initiative with excellent follow through, under little supervision
Committed approach to team work
Resilient under pressure and able to quickly adapt to unforeseen work demands
Self-motivated and willing to learn new skills
Able to control interactions with customers using persuasion and influencing skills
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
The role
The second/third line technical support role in relation to Xerox and third party software applications to customers based acrossEurope. The individual is responsible for handling administrative tasks of a specific application system and will rely on instructions and pre-established guidelines to perform the functions of the job and works under immediate supervision.
Knowledge/Skills/Abilities:
- Very good organisation skills
- Experienced and proven 2nd line support in a service driven industry
- Knowledge of Windows clients and Windows printing service
- Good customer facing skills
- Good problem solving skills
- Understanding of Xerox output devices, technologies and products as well competitor devices
- Demonstrate a customer focused orientation
- Fluent English, other language(s) advantageous
- Ability to function well in a team environment
- Ability to function well on virtual teams
- Ability to multi task many initiatives
- Minimum (3) years of Information Technology experience
- Minimum (1) year experience in Application Administration
- Experience with Microsoft Access or Active Directory
- Experience in web development technologies (HTML, XML)
- Experience in .NET development
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
