Job expirat
Summary: Represent the client to notify or locate customers with delinquent accounts and secures payment or return of product by using advanced call structures, customer relations, negotiation and inventory management.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Collect delinquent monies and merchandise for assigned accounts through advanced call structures and customer service to investigate reason for non-payment/return and negotiates a resolution for the client
o Respond to inbound and outbound phone/email/chat contacts
o Verify payment terms, funding sources and process condition
o Respond to billing disputes, requests for refunds, tax exemptions and logistics while continuing to resolve the account
• Manages a portfolio of accounts to promote efficiency and maintain client and corporate standards
o Utilize concise notes/updates in corporate/customer databases to record customer information, logistics and payment histories
o Research cases to find viable contact sources when information provided is not current
o Build business cases to support payment/return/write-off decisions based on thorough fact finding
o Track daily metrics and performance to attain required goals
• Demonstrate behaviors reflecting our policies and ethics in a professional and courteous manner at all times
o Maintain a positive customer relationship by establishing a “business discussion” of all relevant facts and histories
o Exceed standards expressed by the client
Required Knowledge, Skills and Abilities: To perform the job successfully, an individual should demonstrate the following:
• Ability to build rapport, ask questions, listen and redirect the conversation to obtain relevant account information
• Ability to overcome objections, analyze responses and negotiate resolutions
• Work individually and as part of a team to achieve required metrics and standards; above average time management and multi-tasking skills
• General knowledge of word processing, spreadsheets, database entry, the internet and PC troubleshooting
• Broad knowledge and experience in customer service, accounts receivable, invoicing, billing, collections and/or finance
• Excellent verbal and written communications skills
• Excellent math, statistics and reasoning ability
Societate Comerciala cu capital american
