Job expirat
- Role would require leading teams to ensure shared service support to our global clientele in F&A/Customer Service/Procurement.
- It would involve keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.
- Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks
- Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
- Owning implementation and delivery of Operational Excellence Framework including Visual Management System
- Utilize capacity management tools to rightly schedule resources to meet demand for operations
- Ensure the team¿¿¿s have all operational resources, for example but not limited to IT, Facility, Training, etc.
- Create reporting both for client and Genpact management for Operations review
- Identify recurrent problems/issues in Operations and resolve
¿¿¿ Ensuring Retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives
- Being part of people initiatives organized by HR team and owning delivering on the same.
- Monthly, Quarterly and Yearly Individual Performance discussions and appraisal
- University degree (in Economy, Accounting or Finance - advantage).
- Minimum 1 year experience in a management position (preferably in a similar position).
- Fluency in German and English.
- Leadership skills (motivating, feed back, coaching, developing direct reports, action oriented, delivering results).
- Excellent communication and interpersonal skills.
- Outstanding customer-orientation and energizing attitude.
- Analytical skills and experience in Accounts Receivable is an advantage
- The opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
- Extensive training, locally and internationally, will be provided for the jobholder
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
