Job expirat
Monitoring on daily basis the staff performance and ensures meeting their individual objectives and perform to establish standards;
• Recognize and reward individual and team level achievements;
• Customer relationship management in a remote type of operation;
• Ensure Key Performance Indicators are met with the pre-defined objectives in the various MSA / SOW documents;
• Minimize Customer issues and concerns proactively;
• Build strong communication and close working relationship with the key stakeholders at Customer site;
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs;
• Identify training, coaching opportunities and needs for all team members;
• Ensure the full understanding of the existing company policies among employees;
• Ensure understanding of the company’s disciplinary process, implement as and when required;
• Manage effectively multiple and conflicting priorities;
• 4+ years of work experience in Procurement processes;
• Relevant team management experience;
• Organized personality with attention to details, able to work simultaneously on different tasks;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Good interpersonal and people/ team skills;
• Ability to work and act independently;
Career impact with Genpact!
Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world in the areas of Accounting, Customer Relationship Management, Procurement and Supply Chain, Banking, Insurance, Analytics, IT Infrastructure and Software services. We were the pioneers of our industry when we started operations in India as a part of General Electric 12 years ago, and our customers today are Fortune 500 market leaders across banking & financial services, insurance, manufacturing , transportation, healthcare, pharmaceuticals, automotive, consumer goods and retail, media & business services. Genpact is a public company listed on the New York Stock Exchange under the symbol "G".
Genpact has over 36,000 employees around the world, in China, India, Philippines, Mexico, Guatemala, USA, Hungary, Romania, Spain, the Netherlands, Morocco, and South Africa.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
