Job expirat
- Customer relationship management in a remote type of operation.
- Audit compliance concerning knowledge management, documentation and various policies.
- Ensure Key Performance Indicators are met.
- Minimize Customer issues and concerns proactively.
- Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
- Being responsible for the day to day leadership, daily operational team planning and performance deliverables.
- Ensure the full understanding of the existing company policies among employees.
- Meet and exceed team Key Performance Indicators & targets.
- Recognize and reward individual and team level achievements.
- Act as point of contact for all process/people related escalations.
- Leadership experience in managing teams,
- Good communication skills,
- Analytical skills and experience in supply chain management will be an advantage.
- University degree.
- Excellent English language skills spoken as well as written.
- 2 or more years of experience in business management, supply chain, sales, and/or related fields.
- Background in sales, business management, and/or supply chain, preferred.
- Proven leadership skills and the willingness to work in a changing environment with flexibility and adaptability.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
