07-09-2012 | EXPIRA LA 07-10-2012
Job expirat
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the primary IT point of contact for the Site Director relative to site IT need, plans, issues, etc.
- Ensures the local IT resources are focussed and prioritised in the right areas in line with site operations
- Provides Desktop and End User Support to ensure accessibility of client tools and applications
- Responsible for incident identification and resolution for level 1 issues. The SSA will escalate to an outside vendor relating to desktops (PCs, Laptops) or the SDC for Level II support. The SSA will work closely with the SDC throughout all incidents
- Responsible for supporting all facets of server administration (logins, passwords, etc.) patching (anti-virus and OS patches) backups and restores at local site
- Complete Daily, Weekly and Monthly checklists accurately and in a timely manner
- Responsible for adds, moves and changes of all users of the local center
- Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards
- Responsible for IT asset management, inventory and disposal in accordance with Sykes standards
- Responsible for all site software compliance issues
- Assist and act as remote hands and eyes while troubleshooting issues with remote engineers
- Act as the facilities back-up for Power Infrastructure (Genset, UPS, HVAC)
- 24x7x365 availability to support end users on an as needed basis
- Bachelor’s degree in the IT field preferred.
- 2 to 4 years relate experience or equivalent combination of education and experience.
- MCSE preferred
- MCP required
- Cisco, VOIP & Aruba wireless a plus
- Basic knowledge of TCP/IP
- Strong analytical and diagnostic skills
- Knowledge of Windows server management applications such as DHCP, DNS, Active Directory Users and Computers, etc.
- Knowledge of VERITAS Backup Exec software
- Knowledge of Microsoft ISA administration
- Understanding of Windows and patching requirements
- Understanding of Windows client operating systems
- Basic understanding of VMware
- Understanding of Desktop virtualisation
- Strong written and verbal skills
WE OFFER
- Mobile phone, notebook
- The opportunity to work in a dynamic environment, in an ambitious and talented team
- Professional training, opportunities to develop your carrier and to grow in Sykes
- Friendly and multicultural work environment
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
