Job expirat
3rd line support — Investigating and fixing problems escalated from 2nd line support
Involvement in architecture and project definition
Installation and configuration (including travel to other countries)
Overnight on-call support
Attending problem meetings with clients and internal managers
Capacity management
Monitoring and performance improvements
Maintaining and improving support information and documentation
Training junior technical staff
We are looking for intelligent people whose current job is fixing complex technical problems with a range of Microsoft-based IT services, within a company where IT is very important to the business.
The successful applicants will be able to work calmly under pressure, be quick to learn and have a positive approach; they will need to be one of the top technical problem solvers within their company, as well as being good at expressing their ideas to people.
We are looking for people with at least 3 years’ experience in a similar role though are willing to make exceptions for exceptionally technical people.
The successful candidate will already be in a role where they locate and then resolve deep technical problems, in as many as possible of the following technologies:
Microsoft Active Directory
Microsoft Exchange
Microsoft SQL Server
Citrix Presentation Server
Sharepoint Portal
Training and development within Endava University;
Opportunities for training and working abroad;
Competitive salary package;
Relocation package for candidates outside our office locations;
Sport package;
Medical insurance;
Banking services in preferential conditions;
Team-building activities.
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
