08-07-2013 | EXPIRA LA 07-08-2013
Job expirat
• Responds to Service Delivery Managers’ requirements for support staff through scheduling mechanisms ensuring efficiency but balanced work load for teams
• Manages recruitment and staff training to meet client requirements and growth objectives;
• Defines training and development strategies for staff and sets guidelines and objectives for the group;
• Identifies, develops and inspires talent through mentoring and coaching;
• Oversees staff performance management ensuring that all team leaders review performance, assess objectives completion and assign new objectives, define career development plans for their staff;
• Meets billability and utilisation objectives and maintains a robust grade structure and skills matrix.
• In a peer group with the Service Desk Manager, Delivery Management and Client Support Managers, as well as Operations Managers from other regions, ensures that OLAs are in place, escalation management processes are followed, client accounts are operated within profitability, service levels and customer satisfaction targets;
• Works with other Delivery Units’ local heads of disciplines to ensure staff policies are aligned;
• Through relationships with Service Delivery Managers will ensure that staff are available and properly trained for client accounts;
• Reports to Managed Services Senior Management on objectives and performance indicators.
Mandatory skills:
• Proven experience managing large teams in a medium size or large organisation for at least 3 years;
• Familiarity with ITIL best practices;
• Proficiency in People Management — Performance Management, Mentoring & Coaching, Training & Development;
• Excellent Communication Skills;
• Recruitment experience from a decision making perspective;
• Fluency in English;
• Availability for travelling, up to 25% of the time.
Desirable skills:
• IT background and proficiencies;
• Previous experience managing virtual teams in different geographies;
• Previous experience in an IT Services company.
• Training and development within Endava University;
• Opportunities for training and working abroad;
• Competitive salary package;
• Relocation package for candidates outside our office locations;
• Sport package;
• Medical insurance;
• Banking services in preferential conditions;
• Team-building activities.
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
