Job expirat
- Ensure the team members meet targets.
- Focus on process improvement, development needs of the CRM tools, lead resolution of technical problems..
- Communicate on a regular basis with Global operation Managers/ SDLs, as well as with the process owner. Communication both in oral and written form.
- Prepare weekly dashboards and regular work reports.
- Participate in the recruitment process of new team members
- Train new team members/ team leaders
- Resources planning to meet team goals and objectives.
- Identify training, coaching, mentoring and buddy opportunities.
- Share best practices across teams.
- Participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems.
- Leadership skills; ability to lead, motivate and coach employees.
- Excellent communication and presentation skills.
- Good analytical skills, capability of quick decisions making.
- Logical, system oriented mindset.
- Initiativeness, result orientation and positive approach/attitude.
- Strong CP skills.
- Customer oriented mindset, ability to work on own initiative as well as part of a team.
- Ability to work with tight deadlines.
Carrer impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
The company is jointly owned by General Electric, General Atlantic and Oak Hill Capital Partners. GENPACT has operations centers across India, as well as in China, Hungary, Romania, United States and Mexico.
Genpact has grown from a fledgling company, employing 350 people in India in 1997, to one with an employee base of over 24,000 people globally.
In September 2005, Genpact started operations from a modern facility in Romania, which also provides a highly- qualified multilingual talent pool.
Due to the company\'s training and career-development practices, Genpact Europe benefits of the highest talent-retention rate in the industry.
Genpact worldwide service array covers Finance & Accounting, Customer Service, Information Technology, Supply Chain & Procurement, Document Management.
