07-09-2012 | EXPIRA LA 07-10-2012
Job expirat
• Design, develop and deliver blended training interventions across the Global EMEA Region
• Undertake appropriate training and development needs analysis for the locally assigned site(s)
• Support the implementation of Global/Corporate L&D and OD programs
• Address ad hoc training needs identified for Sykes managers in conjunction with relevant line managers
• Act as coach, facilitator and L&D subject-matter expert to the Business
• Support succession planning process
• Negotiate fees and contracts with external training providers
• Provide regular reports on training activity to the L&D Manager
• Utilize relevant L&D and performance management systems
• Provide and interpret relevant L&D data that assists in driving performance and/or behavioral change
• Proven track record in training environment
• Experience of working in a multi cultural, commercial business (preferable Contact Centre) environment
• Graduate of educational or development related University
• Ability to work in a fast paced, dynamic and often pressured environment
• Experience of developing and delivering blended development solutions
• Experience of implementing and managing assessment and/ or development centres
• Experience of implementing and managing succession planning process
• Computer literate with a good working knowledge of Word, Excel and Outlook
• Team player, internally motivated self starter
• Highly organised and pay particular attention to detail
• A successful facilitator with strong coaching skills
• Excellent written and oral communication and presentation skills
• Proficient in English
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
