Job expirat
What will your job be about?
• Drive HR processes and integration with business;
• Drive Leadership Development and Organizational Capability;
• Front line HR responsibility for a specific customer group;
• Monitor competitiveness of human resources process with local labor market practices;
• Collaborate with the recruitment team in order to achieve the employment of the best quality labor and leadership;
• Manage the employee relationships in order to maintain a motivated workforce;
• Actively participate in the long term business planning process in order to align the human resources strategy in accordance to the business plans;
• Develop and implement people development plans and strategies that prepare the workforce and management for future business challenges;
• Keeping the team motivated and focused, closely monitoring the activity to ensure compliance with key metrics and deliverables;
• Interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics;
• Taking part in/ Driving cross center and cross region projects and initiatives;
• Desirable to have 4+ years of experience in team handling for projects in BPO/Call Center/Shared Services industry or similar domain industry;
• Previous relevant experience (2-4 years);
• Experience in developing HR Practices & Policies;
• Project Management skills with skills on time and budget control;
• Proven ability to strategize, influence, communicate and execute complex initiatives;
• Proven ability to manage large clients and lead large team towards meeting the agreed SLA’s with the client and drive improvement projects to continuously enhance customer satisfaction;
• Demonstrated strong analytical, problem solving and project management skills;
• Self-motivated, high-energy levels and works well under strict deadlines;
• Ability to manage the Quality expectations of the
A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.
