Job expirat
- Achieving targets contractually agreed with the customer.
- Analyzing data and trends, implementing projects for continuous improvement.
-Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool.
- Create reporting both for client and Genpact management for Operations review.
- Own and hold periodic reviews with clients on Operational performance.
- Ensure client response time is within acceptable limits set with the client and deadlines are met with accuracy.
- Monthly, Quarterly and Yearly Individual Performance discussions and appraisal.
- Developing development action plans, coaching and mentoring team members.
- Strong knowledge in Accounting.
- Relevant work experince( Multinational experience would be prefered, but not a must).
- Proven ability to strategize, influence, communicate and execute complex initiatives.
- Good Client Management skills; ability to lead a team towards meeting the agreed targets with the client and drive improvement projects to continuously enhance customer satisfaction.
- Demonstrated strong analytical, problem solving and project management skills.
- Self-motivated, high-energy levels and works well under strict deadlines.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.
We are currently expanding our team in Bucharest and Cluj and are looking for career oriented individuals to be part of a great global team.
