Job expirat
We are looking for an enthusiastic and dedicated professional, for our client, CloudTreats - the IT company responsable for the hipMenu platform.
As a Customer Support Representative you will be responsible to maintain excellent customer service for the restaurants on hipMenu platform and for their clients.
Primary Job tasks and Responsibilities:
Contact restaurants for delayed and incoming orders and help them with the process when needed.
Interact regularly with our users to solve the issues they face.
Monitor the ticketing system and process the urgent tasks.
Monitor hipDelivery fleet and help drivers and restaurants with their tasks.
Register issues for escalation.
Education, skills, and experience:
Experience in Customer support roles is a plus.
Strong computer skills.
Experience with MS Office or Google Docs.
Can work independently with minimal guidance.
Strong written Romanian and English language skills (spelling, grammar and punctuation).
The ideal candidate:
Very good problem solving skills.
Agile and proactive.
Enjoys the challenge of interacting with a wide range of customers.
Strong communication skills over a variety of mediums (email, text, chat, phone)
What we offer:
Private health insurance
Sport discounts
Career growth opportunities
Other info:
After a one month training at the office, you will be working from home, with your own computer.
Work schedulle is 40 hours/ week, with 12 hr shifts and 3 or 4 free days.
Suntem BackToBasics, busola relatiilor de munca sanatoase.
Prin serviciile noastre de HR, ne focusam pe promovarea si dezvoltarea valorilor umane si a caracterului la locul de munca.
Serviciile cu care contribuim pe piata muncii sunt:
traininguri si teambuildinguri
evaluari de performanta si sisteme de motivare
recrutare de personal si headhunting.
Pentru mai multe informatii, va invitam sa accesati website www.backtobasics.ro.